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Group Product & Programme Manager (HeadOffice00296)

Location:
Head Office
Contract:
Central Support
Vacancy Type:
Permanent
Hours per Week:
40
Salary:
Circa £50,000
Pay Type:
Per Annum
Function:
Central Support

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Group Product & Programme Manager

Join Us as Group Product & Programme Manager - Make a Lasting Impact on Community Wellbeing!

Are you a dynamic leader with a passion for community health and wellness? Do you want to drive impactful change and elevate customer engagement in vibrant, active communities? If so, we have a unique opportunity for you to lead our marketing efforts as the Group Product & Programme Manager at here at Fusion.

About Us: At Fusion Lifestyle, we believe in the power of health, vitality, and wellbeing to transform lives. As a leading provider in the sport, fitness, leisure, and wellbeing space, we are dedicated to creating inclusive, thriving communities. Join us in our mission to inspire healthier, happier lives.

Your Mission: As the Group Product & Programme Manager, you will spearhead the effective delivery product and programming, continuously developing Fusion’s brands as a community destination for health, wellbeing and fun. Reporting to the Community & Partnership Director, you will lead the identification and analysis of community needs, developing innovative programming to engage, and retain our customers and partners.

What You'll Do:

Contribute to the delivery of Fusion’s vision and strategy.
To be an active and visible member of the Senior Leadership Team, regularly visiting facilities, engaging with team members and customers and supporting excellent service delivery.
Support Fusion’s business strategy and maximise revenue streams in the development of high quality programme and product development plans.
Define and drive a culture of excellence and exemplary performance in products and programmes, continuously raising quality standards throughout the business and delivering excellent customer service ratings through reporting, management and development of related job families.
Establish, lead and oversee responsive and effective performance management and monitoring regimes and ensure that timely management decisions and interventions are delivered in light of current trends
Establish and lead relationships with key suppliers and commercial agreements with third parties.
Provide primary leadership to the fitness function and any associated team members.
Develop the group exercise programme to increase participation, achieve wider charity objectives, and enhance customer retention.
Develop new programmes to enhance customer engagement, such as junior activities, group classes and indoor and outdoor activities.
Lead and launch a programme for seasonal changes to health and fitness programming for gym floor and group exercise.
Oversee the development and success of the outsourced personal training product, including the roll-out and integration of this service.
Oversee the training of all refurbishments, new builds and mobilisations.
Increase participation and utilisation across the charity’s estate delivering retention targets.
Co-ordinate, design and grow all other commercial programmes, working with multiple teams and individuals across the estate to ensure a consistent, coherent offering aligned to Fusion priorities and strategies.
Track, measure and report on the effectiveness of products and programmes, including membership indicators and business plan objectives, in line with Fusion reporting procedures
Identify, determine, establish and influence key partnerships with a range of other public, private and voluntary sector organisations in order to ensure successful delivery of products and programmes, maintaining effective working partner relationships and a consistent approach to maximise delivery.

Qualifications

CIMSPA Professional Membership – Practitioner (Desirable)
Degree level Educated or Similar – (Desirable)
Fitness Qualification – (Desirable)

Experience/Skills and attributes:

At least two years of fitness delivering experience in personal training or group exercise (Essential)
Management or supervisory experience in leisure, specifically related to programming (Essential)
Experience working in a fast-paced setting, delivering and exceeding targets (Essential)
Deep understanding of product management lifecycles (Essential)
Ability to interpret Health and Safety and other relevant legislation (Essential)
Ability to produce written policy and explain complex concepts in an engaging manner (Essential)
Developing political awareness and reputation management skills (Essential)
Project management skills to enable the effective coordination of multi-disciplinary project teams (Desirable)
Able to understand and utilise a range of software, including Microsoft Office and CRM (Essential)
Broad knowledge and experience in the leisure sector (Essential)
Demonstrated ability to influence teams of people (Desirable)
Problem-solving and analytical skills (Essential)
Active affiliation with appropriate networks and organisations and ongoing community involvement (Desirable)

Behaviours

Teamwork and Ownership
Commercially driven
Analytical Thinking
A solutions-focused team player with a “make it happen” attitude
Role Model
Thinking Customer First
Drive for Achievement
Business Awareness
Goal Focused
Develops Self & Others
Leadership

Ready to Make a Difference? If you're ready to take on this exciting challenge and lead our commercial success, we want to hear from you! Submit your application and join us in transforming lives through health and wellbeing.

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This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements. You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.